Introduction

Mech Buddy (Legal Name: Sibey India Pvt Ltd. ) and/or its affiliates ("Mech Buddy," the "Company," "we," "us," and "our,") respect your privacy and ensures consistent adherence to your privacy in terms to safeguarding vital information that you may share through our Application or Website. The Privacy Policy describes:

• ● The type of information Mechbuddy may collect from you when you visit or use its website, application, or any other digital platforms (collectively known as “Services”)
• ● Our practise of gathering utilising managing safeguarding disclosing the information.
• The privacy policy specifically defines the way Mech Buddy collects data from the user, how they use the data and safeguard the data while using the services through application or website. The policy strictly excludes data collected by any third-party entities. This includes but is not limited to automotive service providers listed on MECHBUDDY's platform, payment gateways, and social networks integrated with our Services.

Index

• ● Information Collection
• ● Use of Information
• ● Information Dissemination
• ● Data Security
• ● User Right
• ● Permissible Age
• ● Third Party
• ● Amendments to the Privacy Policy
• ● Disclosure of Information
• ● Contact Information

Information Collection

At MechBuddy, we uphold the sanctity of your privacy and are resolutely dedicated to safeguarding your personal information. When you engage with our services, solicit inquiries, or interact with our digital platforms—be it our website or mobile application—we may systematically accrue the following categories of information:

• ● Contact Information:

  This includes, but is not limited to, your full name, email address, telephone number, postal address, and geographical location.

• ● Vehicle-Related Data:

  We may collect comprehensive information pertaining to your vehicle, inclusive of its make, model, year of manufacture, Vehicle Identification Number (VIN), registration particulars, and any ancillary details deemed pertinent.

• ● Service Preferences and History:

  This encompasses records of your previous service engagements with us, any preferences or specifications you have communicated, as well as particular instructions or requests relevant to the services sought.

• ● Financial and Transactional Data:

  Information related to the transactions conducted through our platform, including but not limited to the payment methods utilized, billing information, and related financial data, is processed in accordance with applicable laws and regulations.

• ● Platform Usage Data:

  We collect information regarding your activities on our platform, including, without limitation, your search history, search queries, pages viewed, page view statistics, associated URLs, and time stamps of your activity.

• ● Device and Network Information:

  Data pertaining to the devices through which you access our platform, including Internet Protocol (IP) addresses, browser configurations, operating system specifications, network data, and device-specific settings, may be collected.

• ● System and Network Logs:

  In addition, we gather technical information, such as system activity logs, crash reports, and records of the dates, times, and referring URLs associated with your requests, to facilitate system monitoring, performance optimization, and functionality assurance.

• By engaging with our services, you consent to the collection, use, and processing of the aforementioned data in accordance with applicable data protection laws and the terms set forth in our Privacy Policy.

Use of Information

The information gathered by MechBuddy is processed and utilized for the following purposes, subject to applicable legal frameworks:

• ● Provision and Personalization of Services:

  To deliver and tailor our services in alignment with your specific requirements and preferences

• ● Transaction Facilitation and Service Fulfillment:

  To process transactions, manage service requests, and ensure the execution of contractual obligations related to the services you engage

• ● Communication Purposes:

  To initiate, manage, and facilitate communication with you in relation to your orders, inquiries, service-related updates, and other pertinent notifications.

• ● Service and Platform Enhancement:

  To engage in continuous improvement efforts concerning our services, website, and mobile application, including the refinement of functionality, content, and user interface

• ● Analytical and Research Activities:

  To conduct data-driven analyses and market research aimed at enhancing the user experience, optimizing our service offerings, and informing business strategies

• ● Marketing and Promotional Communications:

  Subject to obtaining your explicit consent where legally required, we may use your information for marketing, promotional, and advertising activities, which may include sending communications regarding offers, promotions, or new service developments.

Information Dissemination

The information collected by MechBuddy is utilised and may be shared, strictly in accordance with applicable data protection laws, for the purpose of providing, maintaining, and enhancing our services, as delineated below:

• ● Service Personalization and Customization:

  To tailor and adapt our services in alignment with your specific needs, preferences, and interactions with the platform.

• ● Transaction Facilitation and Service Execution:

  To process, manage, and execute transactions, service requests, and other operational processes necessary for the provision of the services you have requested or engaged with.

• ● Communication and Notifications:

  To facilitate direct communication with you, which may encompass notifications and updates regarding your orders, inquiries, service-related updates, and, where applicable, promotional offers.

• ● User Interaction Analysis:

  To conduct a detailed analysis of user interactions, behaviour, and engagement patterns for the purpose of improving the functionality, design, and performance of our website, mobile application, and the overall user experience.

• ● Market Research and Service Development:

  To engage in market research, data analytics, and other evaluative processes aimed at the ongoing development and refinement of our service offerings and business strategies.

• ● Marketing and Promotional Purposes:

  With your prior explicit consent, we may utilise your information to engage in marketing, advertising, and promotional activities, including but not limited to sending communications related to offers, promotions, and new service offerings, contingent upon your unequivocal consent.

Data Security

MechBuddy has implemented stringent security measures to protect your personal data from unauthorized access, modification, or disclosure. These safeguards are commensurate with the sensitivity of the information being processed and reflect the prevailing technological standards. The key elements of our data security framework include the following:

• ● Protective Measures:

  We employ security protocols that align with industry standards to protect your personal data, including encryption, secure access controls, and monitoring systems, tailored to the level of data sensitivity.

• ● Technology-Based Safeguards:

  Our protective measures are continuously updated in accordance with advancements in technology and cybersecurity practices to ensure the ongoing security of the information collected.

• ● Industry Standards Compliance:

  We adhere to established industry norms and best practices concerning data protection and security to minimize the risk of data breaches and unauthorized access.

• However, while we exercise commercially reasonable efforts to secure your data, MechBuddy shall not be held liable for any breaches, data leaks, or unauthorized access resulting from the following, including but not limited to:
• ● Errors in data transmission
• ● Mistakes in transactions or processing;
• ● Unauthorized access by third parties;
• ● Any events or circumstances beyond our reasonable control.

• Given the nature of the internet and the inherent vulnerabilities in digital systems, we do not guarantee the absolute security of your data.

User Right

As a user of MechBuddy, you are entitled to exercise the following rights in relation to the personal data we collect and process, subject to applicable legal provisions:

• ● Right of Access and Review:

  You have the right to request access to, and review, the personal information that you have provided to us, to ensure its accuracy and completeness.

• ● Right to Rectification:

  You may request the correction or amendment of any personal data that is inaccurate, outdated, or otherwise irrelevant.

• ● Right to Erasure (Right to be Forgotten):

  You are entitled to request the deletion or removal of your personal information from publicly accessible pages on our platform, subject to certain legal limitations.

• ● Right to Data Portability:

  Upon request, you may receive a copy of your personal data in a structured, commonly used, and machine-readable format, allowing for its transfer to another service provider.

• ● Withdrawal of Consent:

  If you desire to withdraw your consent or discontinue receipt of marketing communications, you are advised to contact customer support. Please be aware that any utilization of your information prior to the withdrawal of consent will still be regarded as lawful.

• ● Right to Object or Restrict Processing:

  You have the right to object to, or request restrictions on, the processing of your personal data, including for marketing purposes. However, exercising this right may affect your ability to fully utilize certain services or features of the platform.

• These rights may be subject to certain exceptions or limitations as prescribed by applicable data protection laws, and we may require you to verify your identity before fulfilling such requests.

• To exercise these rights, contact us at:

• ● Gmail:

  techmechbuddy@gmail.com

• ● Customer no:

Third Party

• ● MechBuddy engages third-party platforms to facilitate your navigation to payment gateways when you opt to procure our services. Your financial information is collected, stored, and managed by those external entities, which implement their own security protocols to protect your personal information and ensure compliance with applicable legal standards.
• ● It is your sole responsibility to thoroughly review and provide consent to the Privacy Policy of such third-party platforms prior to submitting any personal or financial information, as the handling, storage, and processing of your data will be governed exclusively by their respective policies, independent of MechBuddy’s control.
• ● Once you exit our platform and interact with third-party websites or payment facilitators, MechBuddy disclaims any liability for the collection, utilization, or retention of your information by these entities. Their Privacy Policy and Terms of Service operate entirely separately from those of MechBuddy, and you are strongly advised to familiarize yourself with these terms before proceeding.

• ● Transfer of Information in Corporate Transactions

  In the event of a merger, acquisition, or any other form of corporate restructuring involving MechBuddy, we reserve the right to transfer or transmit the personal information we have collected to the newly merged or acquiring entity, subject to compliance with applicable legal requirements. Any such transmission of data will occur in accordance with the terms outlined in this policy and applicable privacy regulations.

Amendments to the Privacy Policy

• ● MechBuddy reserves the unilateral right to amend or update this Privacy Policy periodically, in order to reflect modifications in its practices or to comply with evolving legal requirements. The most current iteration of the Privacy Policy shall govern our handling and use of your personal information and will be made readily accessible on both the Application and Website.
• ● We strongly encourage users to periodically review this Policy for any updates or changes. Your continued utilization of the Application and Website subsequent to the implementation of any amendments shall be construed as your acceptance of such changes to the Privacy Policy.

Disclosure of Information

• ● Legal Compliance and Enforcement:

  MechBuddy may disclose information as mandated by law, including but not limited to compliance with subpoenas, court orders, or other legal processes. Such disclosures may encompass the enforcement of applicable terms, investigations into potential violations, and the protection of rights, safety, or the mitigation of fraud, security threats, or technical issues.

• ● Engagement with Trusted Service Providers:

  We may share your information with trusted service providers that operate on our behalf. These entities are granted no independent access to utilize this information outside the scope of their services and are obligated to comply with our policy terms. Furthermore, we may collaborate with third-party service providers to customize the platform, thereby enhancing the user experience and facilitating behavioral analysis.

• ● Confidentiality Policy :

  Confidential information is disclosed solely to employees or personnel on a strict need-to-know basis. We rigorously enforce confidentiality protocols and implement measures against any breaches by employees or personnel within the organization. In the event of any data breach perpetrated by an employee or any individual affiliated with the company, the liability for such actions shall rest exclusively with the individual responsible for the breach, and we shall bear no liability in this regard.

Contact Information

• ● Should you have any inquiries, concerns, or requests pertaining to this Privacy Policy or our data management practices, we invite you to reach out to us at techmechbuddy@gmail.com
• ● By utilizing our services, you thereby consent to the collection, utilization, and disclosure of your personal information as delineated within this Privacy Policy.