Mech Buddy (Legal Name: Sibey India Pvt Ltd. ) and/or its affiliates ("Mech Buddy," the "Company," "we," "us," and "our,") respect your privacy and ensures consistent adherence to your privacy in terms to safeguarding vital information that you may share through our Application or Website. The Privacy Policy describes:
At MechBuddy, we uphold the sanctity of your privacy and are resolutely dedicated to safeguarding your personal information. When you engage with our services, solicit inquiries, or interact with our digital platforms—be it our website or mobile application—we may systematically accrue the following categories of information:
This includes, but is not limited to, your full name, email address, telephone number, postal address, and geographical location.
We may collect comprehensive information pertaining to your vehicle, inclusive of its make, model, year of manufacture, Vehicle Identification Number (VIN), registration particulars, and any ancillary details deemed pertinent.
This encompasses records of your previous service engagements with us, any preferences or specifications you have communicated, as well as particular instructions or requests relevant to the services sought.
Information related to the transactions conducted through our platform, including but not limited to the payment methods utilized, billing information, and related financial data, is processed in accordance with applicable laws and regulations.
We collect information regarding your activities on our platform, including, without limitation, your search history, search queries, pages viewed, page view statistics, associated URLs, and time stamps of your activity.
Data pertaining to the devices through which you access our platform, including Internet Protocol (IP) addresses, browser configurations, operating system specifications, network data, and device-specific settings, may be collected.
In addition, we gather technical information, such as system activity logs, crash reports, and records of the dates, times, and referring URLs associated with your requests, to facilitate system monitoring, performance optimization, and functionality assurance.
The information gathered by MechBuddy is processed and utilized for the following purposes, subject to applicable legal frameworks:
To deliver and tailor our services in alignment with your specific requirements and preferences
To process transactions, manage service requests, and ensure the execution of contractual obligations related to the services you engage
To initiate, manage, and facilitate communication with you in relation to your orders, inquiries, service-related updates, and other pertinent notifications.
To engage in continuous improvement efforts concerning our services, website, and mobile application, including the refinement of functionality, content, and user interface
To conduct data-driven analyses and market research aimed at enhancing the user experience, optimizing our service offerings, and informing business strategies
Subject to obtaining your explicit consent where legally required, we may use your information for marketing, promotional, and advertising activities, which may include sending communications regarding offers, promotions, or new service developments.
The information collected by MechBuddy is utilised and may be shared, strictly in accordance with applicable data protection laws, for the purpose of providing, maintaining, and enhancing our services, as delineated below:
To tailor and adapt our services in alignment with your specific needs, preferences, and interactions with the platform.
To process, manage, and execute transactions, service requests, and other operational processes necessary for the provision of the services you have requested or engaged with.
To facilitate direct communication with you, which may encompass notifications and updates regarding your orders, inquiries, service-related updates, and, where applicable, promotional offers.
To conduct a detailed analysis of user interactions, behaviour, and engagement patterns for the purpose of improving the functionality, design, and performance of our website, mobile application, and the overall user experience.
To engage in market research, data analytics, and other evaluative processes aimed at the ongoing development and refinement of our service offerings and business strategies.
With your prior explicit consent, we may utilise your information to engage in marketing, advertising, and promotional activities, including but not limited to sending communications related to offers, promotions, and new service offerings, contingent upon your unequivocal consent.
MechBuddy has implemented stringent security measures to protect your personal data from unauthorized access, modification, or disclosure. These safeguards are commensurate with the sensitivity of the information being processed and reflect the prevailing technological standards. The key elements of our data security framework include the following:
We employ security protocols that align with industry standards to protect your personal data, including encryption, secure access controls, and monitoring systems, tailored to the level of data sensitivity.
Our protective measures are continuously updated in accordance with advancements in technology and cybersecurity practices to ensure the ongoing security of the information collected.
We adhere to established industry norms and best practices concerning data protection and security to minimize the risk of data breaches and unauthorized access.
Given the nature of the internet and the inherent vulnerabilities in digital systems, we do not guarantee the absolute security of your data.
As a user of MechBuddy, you are entitled to exercise the following rights in relation to the personal data we collect and process, subject to applicable legal provisions:
You have the right to request access to, and review, the personal information that you have provided to us, to ensure its accuracy and completeness.
You may request the correction or amendment of any personal data that is inaccurate, outdated, or otherwise irrelevant.
You are entitled to request the deletion or removal of your personal information from publicly accessible pages on our platform, subject to certain legal limitations.
Upon request, you may receive a copy of your personal data in a structured, commonly used, and machine-readable format, allowing for its transfer to another service provider.
If you desire to withdraw your consent or discontinue receipt of marketing communications, you are advised to contact customer support. Please be aware that any utilization of your information prior to the withdrawal of consent will still be regarded as lawful.
You have the right to object to, or request restrictions on, the processing of your personal data, including for marketing purposes. However, exercising this right may affect your ability to fully utilize certain services or features of the platform.
These rights may be subject to certain exceptions or limitations as prescribed by applicable data protection laws, and we may require you to verify your identity before fulfilling such requests.
To exercise these rights, contact us at:
techmechbuddy@gmail.com
In the event of a merger, acquisition, or any other form of corporate restructuring involving MechBuddy, we reserve the right to transfer or transmit the personal information we have collected to the newly merged or acquiring entity, subject to compliance with applicable legal requirements. Any such transmission of data will occur in accordance with the terms outlined in this policy and applicable privacy regulations.
MechBuddy may disclose information as mandated by law, including but not limited to compliance with subpoenas, court orders, or other legal processes. Such disclosures may encompass the enforcement of applicable terms, investigations into potential violations, and the protection of rights, safety, or the mitigation of fraud, security threats, or technical issues.
We may share your information with trusted service providers that operate on our behalf. These entities are granted no independent access to utilize this information outside the scope of their services and are obligated to comply with our policy terms. Furthermore, we may collaborate with third-party service providers to customize the platform, thereby enhancing the user experience and facilitating behavioral analysis.
Confidential information is disclosed solely to employees or personnel on a strict need-to-know basis. We rigorously enforce confidentiality protocols and implement measures against any breaches by employees or personnel within the organization. In the event of any data breach perpetrated by an employee or any individual affiliated with the company, the liability for such actions shall rest exclusively with the individual responsible for the breach, and we shall bear no liability in this regard.